Privacy Policy

1. Introduction

SBM ConTech Industries respects your privacy and is committed to protecting your personal information in accordance with applicable privacy and data protection principles, including the Protection of Personal Information Act where applicable in South Africa.

This policy explains how we collect, use, store and protect information when you visit our website, submit an enquiry, communicate with us, or interact with our smart systems, AI-powered services and business tools.

2. Information We Collect

We may collect information such as your full name, email address, phone number, business name, industry, preferred contact method, budget range, requested service and any message or enquiry you submit through our forms or communication channels.

When you interact with our AI-powered tools, dashboards or digital systems, we may also collect conversation inputs, support requests, enquiry details and related information needed to improve service delivery and system performance.

3. How We Use Your Information

We use your information to respond to enquiries, prepare quotations, communicate with you, improve our services, support delivery of smart technology and software solutions, and manage business relationships more effectively.

This may include lead qualification, quotation support, dashboard reporting, AI assistant improvement, internal business analytics, service recommendations and workflow automation.

4. AI Systems and Automated Processing

SBM ConTech Industries may use AI-powered tools and automated systems to assist with customer enquiries, lead capture, service recommendations, client support, internal summaries and business workflow automation.

AI-generated outputs are intended to support service delivery and business operations. Where necessary, these outputs may be reviewed, refined or acted on with human oversight.

5. Business Analytics and Dashboard Data

Information collected through our website, forms, AI tools and digital platforms may be used to generate insights such as lead trends, enquiry behaviour, client interests, quotation activity, service demand and general business performance metrics.

This information is used to improve service quality, support better decision-making and strengthen our internal systems. We do not sell personal information to third parties.

6. Information Protection

We take reasonable technical and organisational measures to protect information from unauthorised access, misuse, loss, alteration or disclosure.

These measures may include controlled access, secure systems, limited internal visibility, structured workflows and continuous improvement of our digital security and handling practices.

7. Sharing of Information

SBM ConTech Industries does not sell your personal information. Information may only be shared when required by law, for service delivery purposes, when necessary to support legitimate business operations, or with trusted tools and service providers that help us operate our digital systems.

8. Cookies and Website Data

Our website may use cookies, local storage, session data or analytics tools to improve functionality, understand visitor behaviour, measure engagement and enhance user experience.

These tools may help us understand how visitors use our website, forms, AI interfaces and digital services so we can improve performance and usability.

9. Local Enquiry Storage

Some enquiry information may be temporarily saved on the visitor’s device to help prepare WhatsApp or email messages and improve the enquiry experience.

This local storage is mainly used to help the user submit their request more easily and may not automatically create a central company record unless the enquiry is sent through WhatsApp, email or the hosted PHP enquiry handler.

10. Your Rights

You may request access to your personal information, request corrections, object to certain processing activities or ask us to delete information where legally permitted.

You may also contact us if you need clarification about how your information is processed through our digital systems, AI services or communication channels.

11. Contact

For questions about this Privacy Policy or how SBM ConTech Industries handles information, contact us at sbmcontechindustries@gmail.com.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, systems, business operations, legal requirements or technology.

Any updates will be reflected on this page.